Refund Policy
Scope
This Refund Policy covers services provided by Quiet River Way, including consultations, wardrobe edits, shopping plans, and digital deliverables such as lookbooks and outfit guides.
Sessions and packages (in‑person or remote)
- Deposits: A deposit may be required to secure your booking. Deposits are applied to your final invoice.
- Rescheduling: Free with at least 48 hours’ notice. Under 48 hours, a reschedule fee of up to 30% of the session fee may apply at our discretion.
- Cancellations: • ≥ 7 days before the session: full refund of fees paid (including deposit). • 48 hours to 7 days: 70% refund of fees paid (deposit retained). • < 48 hours or no‑show: fees are non‑refundable.
Digital deliverables (lookbooks, guides)
Because digital files are delivered and accessible immediately upon completion, they are non‑refundable once access is provided. If a file is defective or incomplete, we will repair or replace it promptly. Minor style preference changes are handled through the revision scope stated in your proposal.
Retail purchases
Items purchased from third‑party retailers are subject to those retailers’ returns policies. We can assist with guidance, but we do not process retailer refunds on your behalf.
Gift cards and promotions
Gift cards are not redeemable for cash and are non‑refundable unless required by law. Promotional credits are not refundable and may expire as stated in the offer.
How to request a refund
Email [email protected] with your name, booking date, and reason. We may ask for additional details to verify the request. If approved, refunds are issued to the original payment method. Processing time is typically 5–10 business days, subject to your bank or card issuer.
Chargebacks
Please contact us first to resolve any issues. Unauthorized chargebacks may delay resolution. We provide records of attendance, deliverables, and communication to the payment processor if needed.
Consumer rights
Nothing in this policy limits your statutory rights under applicable consumer protection laws. If you reside outside the UK, you may have mandatory local protections which apply in addition to this policy.
Changes to this policy
We may update this policy periodically. The latest version will always be available on this page with the effective date above.
Contact
Quiet River Way • 6 Reid Village, Jackberg SE15 6FE, UK • +448149241843 • Company No.: 53228328 • [email protected]