Privacy Policy
This Privacy Policy explains how Quiet River Way (“we”, “us”, “our”) collects, uses, discloses, and protects your information when you visit our website or use our services.
Who we are
Quiet River Way, 6 Reid Village, Jackberg SE15 6FE, UK. Company No.: 53228328. Phone: +448149241843. Email: [email protected]. We act as the data controller for personal data processed through this site and our services.
What we collect
- Contact details: name, email, phone, and message content when you submit the contact form.
- Usage data: pages viewed, approximate location, device/browser data, via cookies and similar technologies (if you consent).
- Preference data: language choice and cookie preferences stored locally in your browser.
How we collect data
We receive personal data directly from you (e.g., through forms or email) and automatically via cookies, pixels, and analytics scripts when you grant consent in our cookie banner or settings.
Why we use your data (legal bases)
- To respond to enquiries and provide services (performance of a contract or pre‑contract steps).
- To improve our site through analytics (your consent).
- To maintain security and prevent abuse (legitimate interests).
Cookies and tracking
We use necessary cookies for core site features and optional cookies for analytics and personalization. When you first visit, a banner appears allowing you to Accept, Decline, or set Preferences. You can reopen settings anytime via the banner if shown, or by clearing your “cookieConsent” entry in your browser’s local storage for this site and reloading the page.
Our preferences modal controls:
- Analytics: toggled by the “Allow” setting linked to the checkbox with id “pref-analytics”.
- Personalization: optional features like remembering choices (id “pref-personalization”).
Third‑party tools we may load only with analytics consent:
- Google Analytics (G‑XXXXXXX) to understand aggregate usage. Provider: Google LLC.
- Meta Pixel to measure marketing effectiveness. Provider: Meta Platforms, Inc.
Sharing your data
We do not sell personal data. We share it only with service providers who help us operate the site (hosting, analytics, email), bound by contractual confidentiality. We may disclose information where required by law or to protect rights and safety.
International transfers
When data is processed outside the UK/EEA (for example by US-based providers), we rely on appropriate safeguards such as Standard Contractual Clauses and/or Data Privacy Framework participation, where applicable.
Retention
Contact enquiries are retained for up to 24 months after last interaction unless a longer period is required by law. Analytics data is retained according to provider defaults or as configured in their dashboards. We store cookie preferences until you clear or change them.
Your rights
Subject to law, you may have the right to access, rectify, erase, restrict or object to processing, and to data portability. Where processing is based on consent, you can withdraw it at any time (this does not affect prior lawful processing). To exercise rights, contact [email protected]. You may also lodge a complaint with the UK ICO or your local authority.
Security
We use reasonable technical and organizational measures (access controls, encryption in transit, and minimal data collection) to protect your information. No method is 100% secure; please contact us if you suspect unauthorized activity.
Children
Our site and services are intended for adults. We do not knowingly collect personal data from children under 16.
Changes to this policy
We may update this policy from time to time. We will adjust the “Last updated” date above and, where appropriate, provide additional notice.
Contact
Quiet River Way, 6 Reid Village, Jackberg SE15 6FE, UK • +448149241843 • [email protected]